{"id":77756,"date":"2026-05-04T11:38:25","date_gmt":"2026-05-04T11:38:25","guid":{"rendered":"https:\/\/www.applivery.com\/blog\/guias\/self-service-portal-for-android-ios\/"},"modified":"2026-05-08T10:40:34","modified_gmt":"2026-05-08T10:40:34","slug":"self-service-portal-android-ios","status":"publish","type":"post","link":"https:\/\/www.applivery.com\/es\/blog\/actualizaciones-de-producto\/self-service-portal-android-ios\/","title":{"rendered":"Nuevo Self-Service Portal para Android & iOS"},"content":{"rendered":"\t\t
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Every IT team managing a distributed device fleet deals with the same invisible drain: routine requests that have nothing to do with security or infrastructure. A new app needs installing. A company link has changed. An employee wants to know if their device is compliant. The default answer is always the same, open a ticket and wait.<\/span><\/p>

Applivery MDM Agent v2.0 closes that gap with a self-service portal for Android and iOS. A private corporate app store, a managed resource hub, and a live device status dashboard, all in the hands of employees, all controlled by IT.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why IT teams need a self-service layer in their MDM\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The traditional MDM model is built around IT pushing things to devices: apps, policies, configurations. That model works well for enforcement and security. It works poorly for day-to-day operations, where most interactions are not about policy, they are about access.<\/span><\/p>

Field workers need the right app before a shift starts. Remote employees need a link to the HR portal. A distributed team needs to know whether their device tracking is working before a meeting. None of these situations require IT judgment. All of them end up as tickets anyway.<\/span><\/p>

A self-service layer does not reduce IT control. It removes IT from the critical path for decisions that do not require IT involvement.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tDesbloquea tu prueba ilimitada
de 14 d\u00edas de Applivery<\/span>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tEmpieza gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Capabilities of the Self Service Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The portal is a modular environment where every section can be independently toggled and configured through the Applivery Dashboard.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The on-demand application catalog<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The core of the portal is a dedicated store that simplifies how users interact with corporate software.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Unified app catalog<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The portal consolidates every app source your organization relies on into a single, browsable interface. Users can access private apps hosted on Applivery, public apps from Google Play and the Apple App Store, and Google Play Private Channel apps, all in one place, without switching contexts or knowing where each app lives.\u00a0<\/span><\/p>

This is the natural convergence of App Distribution and Device Management: instead of managing two separate workflows, IT defines what users can access, and the portal handles the rest. For organizations still juggling separate distribution tools alongside their MDM, this unification is one of the core promises of Autonomous Endpoint Management.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Real-time status<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Every app in the catalog shows its current state in real time (Installed, Update Available, or Incompatible) based on the device’s specific configuration and assigned policy. <\/b>This gives users an accurate, always-current picture of their software environment and reduces the risk of employees unknowingly running outdated versions with the security vulnerabilities and operational inconsistencies that come with them.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Updates and patch management <\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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App updates are one of the most persistent compliance headaches in enterprise device management. Outdated applications are a direct attack surface: unpatched vulnerabilities, deprecated security certificates, and broken integrations accumulate silently across the fleet until something goes wrong.<\/span><\/p>

The Updates tab surfaces all managed applications with a pending version available, giving users direct visibility into what needs attention and letting them act immediately, without waiting for IT to schedule a forced remote push that might interrupt a critical workflow.<\/b><\/p>

For IT teams, this matters beyond convenience. Patch compliance rates improve when users can act on their own schedule rather than having updates forced at inconvenient times. The fleet stays current, security exposure shrinks, and the IT team is not the bottleneck.<\/span><\/p>

The complete lifecycle of an application and the device it runs on is no longer a fragmented process. From development and CI\/CD pipelines to signing, build delivery, policy definition, device audiences, and version rollout, every step can be connected into a single operational flow. This makes it possible to control how each version is installed, updated, or patched based on device context, user group, platform, or business rules, turning app and device management into a continuous, automated, and governed process.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Managed bookmarks and resources<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Internal URLs, HR portals, documentation, and technical guides tend to live in Slack threads, email chains, and wikis that go stale faster than they get updated. The result is a steady stream of \u00abwhere do I find X?\u00bb messages that consume time on both ends.<\/span><\/p>

The Bookmarks section replaces that with a curated, always-current resource hub synchronized directly from the Applivery Dashboard.<\/b> Links are organized by category and updated instantly when an admin makes a change,\u00a0 no user action, no republishing, no version conflicts.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Resources work alongside bookmarks to cover the files your team actually needs on their devices. In Applivery, resources are images, certificates, and PDFs. Files that need to be available locally, not just linked. <\/b>Whether it’s a security certificate, a company policy document, or a configuration file, resources are distributed and kept current from the same Dashboard, without requiring end users to download or manage anything manually.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Device intelligence and Digital Employee Experience (DEX) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Modern endpoint management is not just about keeping devices under control, it is about understanding how they are actually being used. The Applivery MDM Agent runs silently in the background, continuously collecting device telemetry and turning raw data into actionable intelligence for IT teams.<\/span><\/p>

This persistent layer of visibility is what enables Digital Employee Experience (DEX): the ability to manage a device fleet with enough context to optimize both operational efficiency and the day-to-day experience of the people using those devices.\u00a0<\/b><\/p>

The Status Dashboard simply surfaces what the agent is already capturing , giving users a transparent view of what is being reported from their device, without requiring any action on their part.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The agent itself can be deployed in layers. IT administrators can enable it component by component\u00a0 (telemetry only, bookmarks, app catalog, status visibility)\u00a0 or keep it running purely as a background management agent without exposing any self-service interface to users at all. Every capability is opt-in, which means organizations can roll out gradually, validate each layer, and maintain full control over what employees see and interact with.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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App usage insights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The agent tracks foreground app usage time across the entire fleet, broken down by application and aggregated weekly. IT managers can see exactly which apps employees spend their time in and, critically, which ones they do not. This has direct implications for software license optimization, productivity analysis, and identifying tools that are not delivering value.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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This visibility extends to AI-powered applications. Without any additional configuration, IT can see which AI tools are installed across the fleet, how much time employees are spending in them, and what volume of network traffic (both inbound and outbound) each one is generating. At a time when shadow AI adoption is outpacing governance frameworks in most organizations, that data is not a nice-to-have. It is a baseline requirement for any IT team serious about data security and compliance.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Network traffic intelligence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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The agent reports per-app network consumption in real time, distinguishing between incoming and outgoing traffic and breaking it down by connection type: Wi-Fi, 3G, 4G, and 5G. This level of granularity goes well beyond knowing that a device used data. It tells you which application generated that traffic, in which direction, and over which network.<\/span><\/p>

Each report is enriched with additional context: the device’s geographic location at the time of the report, the carrier and signal strength, and whether the device was operating on a home or roaming connection.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For organizations managing distributed fleets across regions or countries, this means network consumption data is not just a usage figure, it is a contextualized signal that can surface carrier inefficiencies, identify roaming cost exposure before it becomes a billing problem, and flag anomalous traffic patterns tied to a specific location or network condition.<\/span><\/p>

For IT, this translates into three concrete use cases:\u00a0<\/span><\/p>