{"id":58931,"date":"2025-05-14T09:36:00","date_gmt":"2025-05-14T09:36:00","guid":{"rendered":"https:\/\/www.applivery.com\/?post_type=docs&#038;p=58931"},"modified":"2025-05-14T09:41:22","modified_gmt":"2025-05-14T09:41:22","password":"","slug":"how-to-use-the-return-to-service-command-on-ios","status":"publish","type":"docs","link":"https:\/\/www.applivery.com\/pt-br\/docs\/mobile-device-management\/apple-mdm\/configurations-apple-mdm\/how-to-use-the-return-to-service-command-on-ios\/","title":{"rendered":"How to use the &#8216;Return to Service&#8217; command on iOS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"58931\" class=\"elementor elementor-58931\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6d9066 e-con-full e-flex e-con e-parent\" data-id=\"b6d9066\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec84cb7 elementor-widget elementor-widget-text-editor\" data-id=\"ec84cb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">The <strong><span class=\"s1\">Return to Service<\/span><\/strong> command from Apple is a powerful feature for iOS devices that streamlines the process of wiping, resetting, and preparing a device for reuse or reassignment within an organization. It\u2019s designed to minimize manual IT effort while ensuring devices are securely reset and ready for the next user.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5f149 elementor-widget elementor-widget-heading\" data-id=\"de5f149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does it do?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6fefa4 elementor-widget elementor-widget-text-editor\" data-id=\"b6fefa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">Securely erases all user data and settings, protecting privacy and maintaining compliance.<\/p><\/li><li><p class=\"p1\">Supports automatic reconfiguration by including key profiles (e.g., Wi-Fi, MDM enrollment), enabling the device to reconnect to the network and re-enroll in management after the reset.<\/p><\/li><li><p class=\"p1\">Bypasses initial setup screens so the device boots directly to the home screen\u2014fully configured and ready to use.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41aa617 elementor-widget elementor-widget-heading\" data-id=\"41aa617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When is it used?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6b6ba elementor-widget elementor-widget-text-editor\" data-id=\"3f6b6ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p class=\"p1\">For rapid redeployment of shared or rotating devices in schools, healthcare, corporate environments, kiosks, etc.<\/p><\/li><li><p class=\"p1\">After device repairs or maintenance, to return devices to a known-good state.<\/p><\/li><li><p class=\"p1\">During migration from one MDM system to another.<\/p><\/li><li><p class=\"p1\">To meet security and privacy standards for handling corporate or personal data.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-621cf5f elementor-widget elementor-widget-text-editor\" data-id=\"621cf5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">In summary, the <strong><span class=\"s1\">Return to Service<\/span><\/strong> command simplifies secure device turnover in managed environments. It enables IT teams to remotely reset and prepare devices for immediate reuse, saving time, reducing manual work, and improving operational efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52a440c elementor-widget elementor-widget-heading\" data-id=\"52a440c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send the Return to Service command to your iOS device<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969e69d elementor-widget elementor-widget-text-editor\" data-id=\"969e69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">To use the <strong><span class=\"s1\">Return to Service<\/span><\/strong> command in Applivery, start by navigating to the <strong><span class=\"s1\">Device Management<\/span><\/strong> section in the <a style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\" href=\"https:\/\/dashboard.applivery.io\/\">Applivery dashboard<\/a> and selecting the device you want to reset.<\/p><p class=\"p1\">Then, go to the <strong><span class=\"s1\">Commands<\/span><\/strong> <span style=\"color: #ff0000;\">(1) <\/span>tab and click <strong><span class=\"s1\">+ New Command <\/span><\/strong><span style=\"color: #ff0000;\">(2)<\/span>. From the list of available commands, choose <strong><span class=\"s1\">Erase Device <\/span><\/strong><span style=\"color: #ff0000;\">(3)<\/span>, and in its configuration options, make sure to enable <span style=\"color: #ff0000;\">(4)<\/span> the <strong><span class=\"s1\">Return to Service<\/span><\/strong> feature.<\/p><p class=\"p1\">As part of this process, you\u2019ll need to provide an <strong><span class=\"s1\">enrollment<\/span><\/strong> <code>.mobileconfig<\/code> <span style=\"color: #ff0000;\">(5) <\/span>file, which will be automatically applied once the device is wiped, ensuring it re-enrolls into your MDM environment without manual intervention.<\/p><p class=\"p1\">To generate this file, just follow the instructions outlined in the <a href=\"https:\/\/www.applivery.com\/docs\/mobile-device-management\/apple-mdm\/enrollment-apple-mdm\/enrollment-link\/\"><span class=\"s1\">Enrollment Link<\/span><\/a> section of your documentation.<\/p><p class=\"p1\">Optionally, you can also include a <span class=\"s1\"><strong>Wi-Fi <\/strong><code>.mobileconfig<\/code><\/span> profile to allow the device to reconnect to the network automatically after the reset.<\/p><p class=\"p1\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-601fa98 elementor-widget elementor-widget-image\" data-id=\"601fa98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"513\" src=\"https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-1024x656.png\" class=\"attachment-large size-large wp-image-59035\" alt=\"return-to-service\" srcset=\"https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-1024x656.png 1024w, https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-300x192.png 300w, https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-768x492.png 768w, https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-1536x985.png 1536w, https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-2048x1313.png 2048w, https:\/\/www.applivery.com\/wp-content\/uploads\/2025\/05\/return-to-service-360x231.png 360w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" title=\"return-to-service | Applivery\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn how to effectively use the Return to Service command on iOS devices to bring managed devices back online after maintenance or supervised actions. This guide explains when and how to use the command to ensure a smooth device transition.<\/p>\n","protected":false},"author":5,"featured_media":32390,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"product":[315],"doc_category":[335],"doc_tag":[],"class_list":["post-58931","docs","type-docs","status-publish","format-standard","has-post-thumbnail","hentry","product-apple-mdm","doc_category-configurations-apple-mdm"],"aioseo_notices":[],"year_month":"2026-05","word_count":346,"total_views":"983","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Karla Makowski","author_nicename":"karla-makowski","author_url":"https:\/\/www.applivery.com\/pt-br\/blog\/author\/karla-makowski\/"},"doc_category_info":[{"term_name":"Configurations","term_url":"https:\/\/www.applivery.com\/docs\/mobile-device-management\/apple-mdm\/configurations-apple-mdm\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/docs\/58931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/comments?post=58931"}],"version-history":[{"count":6,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/docs\/58931\/revisions"}],"predecessor-version":[{"id":59043,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/docs\/58931\/revisions\/59043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/media\/32390"}],"wp:attachment":[{"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/media?parent=58931"}],"wp:term":[{"taxonomy":"product","embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/product?post=58931"},{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/doc_category?post=58931"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.applivery.com\/pt-br\/wp-json\/wp\/v2\/doc_tag?post=58931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}