Seamless Remote Support for your entire organization: resolve issues quickly and enhance productivity.
How Can Remote Support Revolutionize Your IT?
Remote Support is an essential tool for modern IT management, allowing you to assist and troubleshoot devices from anywhere.
Applivery’s propietary Remote Support feature empowers IT teams to resolve issues swiftly and efficiently without needing physical access to the devices. This capability enhances productivity, reduces operational inactivity, and ensures fast resolution of technical problems.
Lower operational costs and protect sensitive data with secure, encrypted connections for every remote session.
Provide immediate assistance to devices, regardless of their location, reducing wait times and improving resolution speed.
Minimize the impact of technical issues by resolving them quickly, ensuring uninterrupted business operations.
Streamline IT workflows with remote diagnostics and troubleshooting, allowing your team to handle multiple issues simultaneously.
Ensure that all remote sessions are encrypted and secure, protecting sensitive information and maintaining compliance.
Allows the user to proactively request support from the IT manager, enabling a direct communication between them and transmitting device telemetry for easier troubleshooting.
Our platform’s impact is clear and data-driven. Achieve up to an 80% faster resolution time for technical issues and cut your operational costs by 50%.
Provide immediate assistance to devices, regardless of their location, reducing wait times and improving resolution speed.
Eliminates the need for in-person technical visits, significantly reducing the costs associated with traditional support.
Applivery Remote Support’s effectiveness ensures that over 90% of issues are resolved in the first session, without the need for multiple interactions.
Offers ultra-fast remote support, connecting users with a technician in less than 30 seconds.
Meets the highest security and encryption standards, ensuring data protection during all support sessions and preserving employee privacy at all times.
Unlock a new level of efficiency and control with features designed for complex problem-solving, proactive management, and in-depth diagnostics
View and interact with the user’s screen in real-time to diagnose and resolve issues efficiently.
Allows for direct, hands-free intervention on public or single-use devices.
Take control of devices remotely to apply fixes, install software, or configure settings as needed.
Experience instant, lag-free remote support for rapid problem resolution.
Empowers both users and admins to launch remote support sessions.
Our proprietary technology is fully integrated int he Applivery dashboard, avoiding the installation of additional software or jumping between apps.
Effectively support your remote workforce and streamline IT workflows by troubleshooting issues without the need for physical on-site visits.
Empower IT helpdesks to resolve user issues remotely, reducing the need for on-site visits and speeding up issue resolution.
Support remote employees effectively by troubleshooting issues without needing to travel or onsite presence.
Remote support enables IT administrators to connect and manage unattended devices remotely, performing any necessary actions as though they were physically present.
Employees can directly request technical support through the remote support app, automatically sending an email and notification to the IT admin in the relevant workspace, ensuring fast and direct issue resolution.
IT administrators can initiate a support request to an employee’s device, allowing them to address potential issues proactively, streamlining the communication and resolution process.
Unlock greater productivity and technical efficiency with the expert strategies and insights found in our in-depth articles.
Instantly diagnose and resolve technical issues on any device with seamless, real-time remote access.
In today’s fast-paced realm of Mobile Device Management (MDM), Applivery stands out with its groundbreaking feature—Remote Support.
Request a free demo today and experience how Applivery’s Remote Support can transform your IT support strategy with fast, secure, and effective solutions.
Get answers to frequently asked questions about Applivery’s Remote Support.
MDM Remote Support, or Mobile Device Management Remote Support (Remote Control or Remote Access), refers to the ability for an authorized administrator to remotely access and control a device, such as a smartphone, tablet or desktop, for the purposes of managing and troubleshooting the device.
Remote support entails diagnosing and resolving users' technical issues from a remote location. It’s a lifeline for IT managers, ensuring prompt issue resolution without the need for physical presence. It’s about delivering efficient support to end-users, enhancing satisfaction and productivity.
MDM remote support is a feature commonly found in mobile device management (MDM) software, which is used by organizations to manage and secure mobile devices that are used by their employees. With MDM remote control, an administrator can remotely view the screen of a mobile device, take control of the device's interface, and perform various actions such as installing apps, configuring settings, and troubleshooting issues.
MDM remote support can be a valuable tool for IT administrators, as it allows them to quickly and efficiently manage and troubleshoot mobile devices without having physical access to the device. This can be especially useful in situations where employees are working remotely or in other locations, as it can help reduce the need for on-site support and maintenance.
After implementing MDM remote support, you can perform a variety of tasks to manage and secure mobile devices within your organization. Here are some examples:
Remote Access: Remote access refers to the ability to access a computer or network from a different location. It allows users to connect to their own devices or network resources remotely. This is particularly useful for professionals who need to work from home or access files while on the go. Remote access solutions often prioritize security, requiring authentication and encryption protocols to protect sensitive data.
Remote Support / Control: Remote control, on the other hand, involves taking control of another user's device to perform tasks or troubleshoot issues. Unlike remote access, where users connect to their own devices, remote control grants the ability to operate someone else's system. This capability is instrumental for IT support scenarios, enabling technicians to diagnose and resolve problems efficiently.
Applivery ensures security through encrypted communication channels, strong authentication protocols, and session logs. These measures prevent unauthorized access and ensure that data exchanged during remote support sessions remains secure. The platform also complies with industry standards, giving organizations peace of mind regarding privacy and data protection.
