Every month, hundreds of companies from around the world contact us to manage and secure their devices with maximum efficiency.
At Applivery, this accelerated growth wouldn’t be possible without a robust, scalable, and highly personalized onboarding process, designed to make every new customer feel unique and like they finally have a partner who understands their challenges.
In this article, we’ll show you how we do it: from the first contact to the complete migration to our Endpoint Management platform.
The first contact: personalization at scale powered by AI
Whenever a customer requests a demo or asks to speak with us, a meticulous process begins.
Our team individually analyzes their industry, organization size, and key challenges. To do this efficiently, we use Artificial Intelligence that helps us study their business before the first call. This allows us to:
Understand their business model and company context.
Understand the priorities of their role (IT Manager, CIO, CISO…).
Anticipate their needs in security and endpoint management.
Propose the best approach to maximize the value of Applivery for their specific use case.
The goal is clear: to ensure you don’t feel like you’re talking to just another vendor, but to an advisor who understands your business from the very first minute.
Business Development: from discovery to the right team
Our Business Development team reaches out to each new customer individually. Once they understand the use case and specific needs, they connect the customer with the Solutions & Sales team best suited for their situation.
This ensures the conversation is not generic, but with experts who have in-depth knowledge of:
Migrations from traditional MDM/EMM solutions.
Scalability needs for growing organizations.
Regulatory compliance requirements (GDPR, ISO 27001, etc.).
Security strategies for mobility and hybrid work.
Validation & Business Value: proving the ROI before you migrate
The next step is to ensure the customer clearly understands how Applivery solves their challenges. This step is key to eliminating uncertainty and giving you the peace of mind that you’re making the right decision, empowering you to become the hero who solves the company’s problems.
Here, the Solutions & Sales team works closely with the customer to:
Design a realistic use case (Kiosk Mode, Workplace, or BYOD).
Validate that the solution aligns with current IT workflows.
Measure the expected value (time savings, increased security, cost savings).
Present each customer with a Business Case detailing the ROI that Applivery will provide.
It’s important for companies to fully understand the value that Applivery provides:
- A modern and scalable solution: we adapt to new OS versions of Android, iOS/macOS, or Windows in a matter of hours.
- Designed by IT managers, for IT managers: we focus on making your life easier, so you can scale the management of thousands of devices.
- Security as a core pillar: from remote wipe to password enforcement, our mission is to secure your company’s devices.
Migration, Customer Success & Our Partners: delivering on time
When it’s time to migrate, our Customer Success (CSM), implementation, and Applivery Partners teams take action. We know this can be the most stressful part of the process, and our commitment is to ensure you go through it worry-free.
Their role is threefold:
Ensuring a frictionless transition.
Delivering on time and on schedule, with a clear and transparent project plan.
Ensuring you have everything you need to operate Applivery independently.
This way, the customer doesn’t just adopt the platform; they quickly experience tangible results in their day-to-day operations, as reflected in our success stories.
Scaling with strategic Partners
Serving thousands of customers simultaneously wouldn’t be possible without our network of strategic Partners, who work alongside us to scale migrations and provide local support in different markets. This way, we ensure that even as our volume grows, each customer’s experience remains unique.
Our mission: to make every customer feel like our only one
At Applivery, we believe that technology should adapt to people, not the other way around. That’s why our onboarding process is supportive, expert-led, and personalized. With this approach, the IT Managers and CIOs who trust us don’t just adopt a tool; they gain a true strategic partner that allows them to be more efficient and work with greater peace of mind.
This commitment to being a strategic partner goes beyond our platform; it’s the driving force behind our blog, where we continuously share knowledge and practical guides for IT professionals.
Download our whitepaper: Key factors for selecting an MDM solution
At first glance, most MDM solutions on the market seem to offer the same thing, which greatly complicates the decision. It’s easy to get lost in comparison charts with hundreds of features that, in practice, you’ll never use.
The real challenge isn’t finding the solution with the most features, but the one that solves your actual problems without adding unnecessary complexity. This whitepaper isn’t just another feature catalog. It’s a decision-making guide, designed for IT Managers, that helps you focus on the factors that actually guarantee a powerful, scalable, and easy-to-manage solution.
