Introduction
In the luxury hospitality sector, every detail matters. Behind every seamless guest experience lies a robust IT infrastructure designed to ensure zero downtime technology that simply has to work.
The Excellence Collection manages over 2,000 devices across three Caribbean countries, supporting operational teams in large-scale resorts. When these devices fail, the guest experience suffers. As the company scaled, manual device management became unsustainable, turning into a major operational bottleneck.
About The Excellence Collection
The Excellence Collection is a luxury hospitality group operating large-scale, all-inclusive resorts where hundreds of staff members ensure a seamless guest experience from start to finish.
With a presence in the most exclusive beachfront destinations in Mexico, the Dominican Republic, and Jamaica, the chain employs over 5,000 people across 9 properties. Managing a multi-country operation of this scale requires every component to function with textbook precision.
The challenge
Before implementing Applivery, device management was entirely manual. This created significant operational overhead, including:
Device-by-device configuration and manual provisioning.
Physical retrieval of endpoints for software updates.
Lack of application control and visibility.
Security risks from unauthorized downloads.
Inability to respond quickly to lost devices or technical incidents.
The breaking point came during a new resort opening, as the sheer scale of the business demanded a shift:
200+ devices to configure from scratch
Over a week of estimated manual labor
The Applivery solution
While Applivery initially came recommended, it was the live demo that sealed the deal. The IT team saw firsthand that the platform was intuitive, dramatically reduced deployment times, and avoided the bloat and complexity of alternative MDM solutions.
From day one, the IT team operated with total autonomy no lengthy training sessions, no vendor lock-in, and zero friction.
Applivery empowered The Excellence Collection’s IT department to:
- Launch new properties in days, not weeks
An opening that typically required one to two weeks of manual labor was completed in just two days. The team provisioned over 200 devices simultaneously by pushing policies directly from the cloud console, eliminating manual, device-by-device setup.
- Zero-Downtime application updates
Updates to proprietary applications are now pushed to all nine hotels simultaneously the moment devices connect to the network. There is no need to physically retrieve endpoints, coordinate travel, or disrupt daily operations. What used to take days of complex logistics is now executed in minutes.
- Enterprise-Grade security and compliance
Applivery enabled The Excellence Collection to restrict app store access, block unauthorized software downloads, and remotely wipe or lock lost devices straight from the central dashboard. Incidents that previously took critical devices offline have been eliminated, ensuring endpoints remain secure and dedicated to their operational purpose.
- Tailored policies for custom use cases
One of the most impactful use cases emerged outside active hotel grounds: a property under construction required specific configurations for its security staff. The IT team built custom device profiles and deployed them Over-The-Air (OTA). Now, devices arrive in the field fully provisioned and ready for immediate use.
“Previously, we had to physically retrieve every single device just to update it. Now, with Applivery, we simply upload the update to the policy, and it automatically replicates across all hotels.”
Christyan Fernandez
IT Support
Key business outcomes
The deployment of Applivery has transformed the chain’s operational agility, delivering immediate ROI in fleet control and management:
- Up to 75% faster deployments: configured 200+ devices in just 2 days, down from an estimated week or more.
- Centralized app management: automated software updates across all endpoints without physical intervention.
- Enhanced security posture: enforced via app store restrictions, unauthorized download blocks, remote lock/wipe capabilities, and standardized Wi-Fi network controls.
- Geographically unbound operations: centralized management of a multi-country device fleet with zero travel required.
Scaling the infrastructure
The partnership with Applivery scales in lockstep with the hotel chain’s growth:
Provisioning 200–300 additional devices for upcoming property openings.
Expanding MDM architecture to more internal teams and departments.
Evaluating advanced Enterprise features for highly distributed environments.
The IT team also highlights the value of their dedicated Customer Success Manager, who has provided seamless support through everything from license renewals to technical troubleshooting.
For Rodrigo Vazquez and his team, the verdict is clear: Applivery is easy to manage, highly efficient for daily operations, and uniquely capable of centralizing support for devices thousands of miles away. For a rapidly expanding luxury chain, this isn’t just an IT tool—it is foundational infrastructure that enables scalable growth without losing control.
