Introduction
In aviation, where every minute of delay has a direct impact on the bottom line, Volaris was looking for a way to ensure regulatory compliance across its fleet without letting technical bureaucracy slow down its operations. Migrating the management of more than 1,300 iPads (EFBs, or Electronic Flight Bags) used by pilots and distributed across multiple countries was not just an IT challenge. It was a business-critical continuity challenge.
Seeking to strengthen its infrastructure with more versatile services and next-generation tools, the airline found in Applivery the agility it needed to execute a transition that was invisible to users but transformative for central administration. This responsiveness made it possible to migrate 90% of its mission-critical devices in just a few weeks, ensuring full operational stability and eliminating friction across more than 450 daily routes.
For Volaris, this growth is the result of a disciplined business model where financial rigor and operational efficiency are the standard. For them, technology is a strategic lever that enables the business to scale and elevate the experience of every passenger.
About Volaris
Volaris is one of the leading low-cost airlines in Mexico and Latin America, with a mission to democratize air travel and make it accessible to more people. The airline operates one of the most modern fleets in the region, with 155 Airbus aircraft, and connects more than 250 routes across Mexico, the United States, Central America, and South America.
For Volaris, technology is not just an enabler. It is a strategic lever that has helped drive its digital transformation in recent years. Thanks to this, the company has been able to scale, make better decisions, and compete in a highly regulated and demanding industry while keeping fares accessible without compromising the safety or quality of its operations.
Initial challenge
Within the Volaris ecosystem, the iPads used by pilots are mission-critical devices that support the safety and punctuality of every takeoff. As the airline continued to grow exponentially, the company needed to move to a more versatile platform with advanced capabilities that could address the following challenges:
- Live migration: the need to move more than 1,300 devices to a new platform without interrupting even a single minute of daily operations.
- Technology evolution: the need to incorporate advanced traceability and control capabilities for a device fleet distributed across several countries.
- Non-negotiable compliance: the need to maintain security levels and regulatory standards in the aviation industry throughout the entire transition process.
- Time pressure: the need to execute the transition quickly and in an orderly way due to the imminent expiration of the contract with the previous provider.
This countdown required precise coordination across multiple internal teams and international operating bases. There was no margin for error, as any failure in deployment synchronization could have compromised the availability of flight plans, directly affecting service continuity across the airline’s entire destination network.
The solution
After evaluating several options in the market, Volaris identified Applivery as more than a software provider. It became a strategic partner capable of delivering a robust platform that understood the urgency of an operation in constant motion.
The decision was based on a combination of factors that balanced technical requirements with financial viability:
- Operational simplicity
An intuitive interface that makes it possible to manage complex configurations without sacrificing device control or security.
- Native integration
Full flexibility to coexist with the airline’s current technology ecosystem, enabling frictionless adoption.
- Mission-critical visibility
A centralized dashboard that provides real-time health and compliance status for every iPad, regardless of the country where it is located.
- Financial efficiency
An optimized cost model that fits perfectly with Volaris’ focus on savings, profitability, and operational discipline.
- Expert guidance
Close, human support throughout the pilot tests and rollout, ensuring that the IT team was never alone when facing technical challenges.
“We were looking for a tool that could unify control and reduce complexity. Today, we have operational visibility that we didn’t have before, ensuring that every pilot has the necessary and updated tools under the industry’s security protocols.”
Richard Miguel González Martinez
Senior Head of IT Infrastructure
Key results from the implementation
The success of this project is not measured only by the number of devices migrated, but by the recovery of Volaris’ operational agility. By removing technical friction and the previous operational complexity, the IT team moved from managing configuration incidents to leading a high-availability mobile infrastructure.
This transformation has generated tangible results that directly impact day-to-day efficiency:
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Centralized and simplified management: full control over mission-critical devices from a single dashboard, eliminating tool fragmentation.
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Operational visibility and control: real-time monitoring of the health and security status of every iPad, regardless of its geographic location.
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Reduced administrative workload: automated configuration processes that free up valuable time for the technical team.
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Guaranteed continuity: the confidence of having completed a large-scale transition without recording a single minute of flight disruption.
A long-term partnership
For Volaris, Applivery is a strategic technology partner for the decades ahead. With a platform already validated and ready to scale, the next steps include expanding the scope of this management model to new devices and operational scenarios.
Today, with a network of more than 250 routes in constant expansion, Volaris knows that its mobile infrastructure is no longer a limit to its growth, but the technological engine that allows the airline to continue democratizing the skies of the Americas with complete safety and financial rigor.
