Introduction
Gi Group BPO was clear from the start: every new field project had to include a solution that ensured full control of all information recorded from their devices. Manually managing a fleet of terminals for a strategic client was not an option, since it would be a slow process, prone to errors, and would risk productivity. Their search for a solution to tackle this challenge led Gi BPO to Applivery.
About Gi BPO
Gi BPO offers advanced outsourcing solutions, taking on the services companies decide to externalize by managing the teams and tasks required to carry them out. Their activity focuses on three main areas: logistics and industry, providing teams to manage everything from warehouses to entire supply chains; digital and back-office support, handling digital transformation processes, document management, or administrative work; and field marketing, deploying sales forces for brands at strategic points.
The field team is the cornerstone of these projects, as is the technology they rely on, since a fleet of devices is used to report real-time information. This data activates the entire back-office operation, making the terminals a critical tool for success.
Initial challenge
Without a tool like Applivery, managing Gi BPO’s device fleet would have faced a series of critical challenges directly impacting efficiency and security:
- 100% manual process: each device would have to be configured individually—a slow, tedious, and time-consuming task for the technical team.
- Zero scalability: this handcrafted model would be completely unsustainable as field operations and the number of devices grew.
- Risk exposure: the company would lack immediate response capabilities to block, locate, or fix terminal issues remotely, jeopardizing both data security and team productivity.
The role of Applivery
After searching for partners that would allow them to launch the project without compromising effectiveness, Gi BPO chose Applivery because it fit their needs perfectly. The confidence inspired by the team from the very first demo was a key factor in the decision, later reinforced by an excellent experience at every stage—from the initial sales contact, which included comprehensive advice, to the close and highly effective support team available at all times.
The implementation not only centralized management but also made their field operations fully efficient and secure. Key results included:
Setup was incredibly easy and agile. Device configuration was radically automated—by simply scanning a QR code, each new terminal was ready to operate within minutes.
The most valued feature is the ability to create customized policies to “lock down” devices. With Kiosk Mode, field staff can only access authorized work apps, eliminating misuse risks and ensuring each device is 100% productivity-focused.
Remote management has become a lifeline for operations. The ability to resolve incidents remotely and, above all, instantly block or wipe a device in case of loss or theft provides total peace of mind. This allows them to protect corporate information and avoid the dreaded operational downtime they used to face.
Impact and reflections
With these results, Gi BPO not only considers Applivery a key piece in all their projects, but they are already looking ahead with interest in exploring advanced features such as route history to further optimize their field management.
