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Debugging your App installation process

In case all the previous options fail for you, we recommend you debug the installation process of your App. You will need the following:

  • A real Apple device (iPhone or iPad).
  • A URB cable.
  • A Mac.
  • Xcode is installed on your Mac.
Note

Please note that these issues can not be addressed by our technical team since we do not have access to your source code or your Apple Developer Portal.

Step 1 - Connect your device to a Mac and Open Xcode #

Start by connecting your Apple device to your Mac. An alert might be prompted requesting you to Trust your computer. Click Trust to continue. Once done, open Xcode on your Mac and select Window > Devices and Simulators from the top bar menu or use the following shortcut Shift + Command + 2.
xcode-window

Step 2 - Open device console #

Once your device has been recognized by Xcode, select it from the left side menu under the Devices > Connected section and then click the Open Console button.
devices-and-simulators

Step 3 - Find the appropriate logs #

A new screen will be opened. Make sure your iOS device is selected from the left side menu and then click the Start button at the top. The logs will start being printed on the screen.

In the top-right search box, you can filter by Process: installd that is the name of the process responsible for the installation of Apps on your device.

Now, on your iOS device go to the Applivery App Store and start a new installation of the App. Several logs should appear, read them carefully to understand exactly where the installation issue is. You can click each line to get the full error log message at the very bottom of the screen.

xcode-console
Updated on February 16, 2024
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